Refund Policy

Our Policy

At Classync, we want you to be completely satisfied with your purchase. We offer refunds in accordance with our payment processor's policies. Before subscribing, we encourage you to try our free tier (3 hours/month) to ensure the service meets your needs.

1. 14-Day Refund Policy

In accordance with Paddle's Buyer Terms and Consumer Rights, Classync offers a 14-day refund period from the date of your initial purchase.

Eligibility for Refunds

• 14-Day Window: You may request a full refund within 14 days of your initial subscription purchase
• First Subscription Only: The 14-day refund right applies to your initial subscription, not to automatic renewals
• Important Exception: By downloading or using the Service (uploading lectures, generating AI summaries, taking quizzes), you consent to immediate performance of the contract and acknowledge that you will lose your right to refund once service usage has begun
• Unused Subscriptions: If you have not used any premium features within 14 days of purchase, you are eligible for a full refund

Try Before You Buy

• Free Tier Available: We offer a free tier with 3 hours/month so you can test the service before committing
• Immediate Service Delivery: You gain instant access to all premium features upon subscription
• Digital Service: AI processing costs are incurred immediately when you use the service
• Fair Pricing: Our subscription prices are designed to be affordable (as low as $0.20/hour of lecture)

Before You Subscribe

We strongly recommend:

• Test the service thoroughly with the free tier
• Upload a sample lecture to evaluate transcription and summarization quality
• Try the quiz generation feature to see if it meets your needs
• Review our features and limitations in the Terms of Service

2. Subscription Cancellation

You can cancel your subscription at any time from your account settings.

How It Works

• Cancellation Takes Effect: At the end of your current billing period
• Continued Access: You retain full access until your subscription expires
• Reactivation: You can reactivate your subscription at any time before expiration

To Cancel Your Subscription

1. Log in to your Classync account
2. Navigate to Settings → Subscription
3. Click "Cancel Subscription"
4. Follow the confirmation prompts

3. Requesting a Refund

If you are within the 14-day refund period and have not used the service, you may request a full refund.

How to Request a Refund

Contact our support team at classync.sup@gmail.com with the subject line "Refund Request" and include:

• Your account email address
• Date and amount of the charge
• Transaction ID or receipt (if available)
• Confirmation that you have not used any premium features

Refund Eligibility Requirements

• Within 14 Days: Request must be made within 14 days of initial purchase
• No Service Usage: You must not have uploaded lectures, generated summaries, or taken quizzes
• First Subscription: Applies to initial subscription only, not renewals

Note: Refunds are processed at our discretion. If you have used the service (even minimally), you have consented to immediate performance and waived your right to refund under consumer protection laws.

4. Billing Issues and Support

If you experience a billing error or unauthorized charge, please contact us immediately:

• Contact Support: Email us at classync.sup@gmail.com with the subject line "Billing Issue"
• Include Details:
  • Your account email address
  • Date and amount of the charge
  • Description of the issue
  • Transaction ID or receipt (if available)
• Response Time: We will review your issue and respond within 2-3 business days

For general subscription questions or cancellation assistance, our support team is here to help at classync.sup@gmail.com.

5. Refund Processing

When a refund is processed:

Payment Method

• Refunds are issued to the original payment method used for purchase
• We cannot issue refunds to different payment methods or accounts
• Payment processing is handled by Paddle, our payment processor

Timeline

• Review: 3-5 business days to review refund request
• Processing: 5-10 business days from approval
• Bank Posting: Additional 3-5 business days depending on your bank

Account Access

If a refund is processed, your subscription will be cancelled, and you will lose access to premium features. Your account data will be retained according to our Privacy Policy.

6. Disputed Charges and Chargebacks

If you notice an unauthorized charge or billing error:

Contact Us First

Please contact our support team before initiating a chargeback with your bank. We can often resolve billing issues quickly and avoid complications. Chargebacks can result in:

• Immediate account suspension
• Chargeback fees passed to your account
• Loss of access to your data and content
• Difficulty resolving the issue amicably

Unauthorized Charges

If you believe a charge was made without your authorization, contact us immediately at classync.sup@gmail.com with "Unauthorized Charge" in the subject line. We will investigate and resolve the issue promptly.

7. Subscription Plan Changes

If you change your subscription plan (upgrade or downgrade):

• Upgrades: Charged pro-rated amount for remaining billing period; full price at next renewal
• Downgrades: Take effect at end of current billing period
• Paid to Free: Cancellation rules apply; subscription expires at end of period

8. Academic Institutions and Group Plans

For educational institutions or organizations with group plans:

• Custom refund terms may apply as agreed in your contract
• Refund requests must be made by the primary account holder
• Group discounts and bulk purchases may have different terms
• Contact your account manager or classync.sup@gmail.com for assistance

9. Consumer Rights and Regional Variations

Our 14-day refund policy complies with international consumer protection standards, including:

• European Union: 14-day cooling-off period under EU Consumer Rights Directive (2011/83/EU)
• United Kingdom: 14-day cancellation right under Consumer Contracts Regulations 2013
• Australia: Consumer guarantees under Australian Consumer Law
• United States: Rights under applicable state consumer protection laws

Important: While you have the right to cancel within 14 days, by using the Service (uploading content, generating AI summaries, etc.), you expressly consent to immediate performance of the digital content delivery, which results in the loss of your cancellation right under most consumer protection laws.

If local laws provide greater rights, those laws will apply. Our refund policy complies with applicable laws and Paddle's Buyer Terms.

10. Currency and Exchange Rates

Refunds are processed in the original transaction currency. If exchange rates have changed between purchase and refund, the refunded amount in your local currency may differ from the original charge. We are not responsible for exchange rate fluctuations.

11. Policy Updates

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

Changes to the refund policy do not affect existing subscriptions purchased before the policy change. The policy in effect at the time of purchase applies to that transaction.

12. Contact Information

For refund requests, billing questions, or concerns about this policy, please contact us:

Email: classync.sup@gmail.com
Subject Line: "Refund Request" or "Billing Question"
Website: https://classync-new.vercel.app

Our support team is available Monday-Friday, 9 AM - 6 PM EST. We aim to respond to all inquiries within 2-3 business days.